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Shubha Sagun Wool Handicraft Industries Succeed with Alibaba help

Member: Mr. Prakash Luitel
Company: Shubha Sagun Wool Handicraft Industries
Location:  Nepal
Industry: Woolen Handicrafts
Gold Supplier member since: 2015
Gold Supplier

I am Prakash Luitel, the General Manager of Shubha Sagun Wool Handicraft Industries, a company that was established in 2009 with the goal of promoting 'woolen felt crafts' around the globe. Our main products include Woolen Felt Balls, Felt Ball Rugs, Coasters, Toys, Shoes, Christmas items, and small accessories. The products we sell are used as a part of interior decoration and daily usage of placing and carrying goods . Our main market is Australia, USA, and some countries in Europe and Asia.

Early on, we sold our products in local handicraft shops and to people through networking. We were focused on specific products and had a small output.

Having a website or online shop was not so common back then. In 2011, I came across Alibaba while looking for ways to promote our business. I joined, thinking it was like a business directory. For the first few years, we remained as a free member. We use to get some inquiries but they never converted to orders. Our usage of the platform was slowly decreasing and so was our business. We were concerned, and at the same time, I was looking for a good way to advertise our products. I did some research and found that some of the well-known companies in our industry were already using Alibaba, but as Gold Supplier Members. After further research, I learned about the advantages of B2B services and Alibaba had everything we needed, so I decided to join.

I placed an inquiry for an account upgrade and got an instant reply from one of the service representatives whose name, most likely was Daniel. He further explained to me the benefits and guided me through the entire process, and finally, we became a Gold Supplier Member.

At the beginning, Daniel helped me set up our e-products and showed me how to write product descriptions. He also helped me update the information on our old products.

The first order we received from Alibaba was from an Australian Company, which was also our first wholesale order that valued more than USD $10,000. The company is still in business with us and is one of our most valued customers. Now, more than 70 % of our business comes through Alibaba and it has been a pleasure expanding together with one of the best B2B platforms.

"Get 22 times more inquiries than Free Members with a Gold Supplier Membership!"