These safe trading tips are designed to help you identify trustworthy trading partners as well as online and offline resources that can help to make your Internet experience safer and more secure.
Knowing Your Trading Partner
Learning more about your trading partner has always been important when making trading decisions. In import and export, there is little room for error in choosing a trustworthy supplier or relying on a credible buyer. When using a B2B website, it’s best to find one that offers a number of services to help you learn more about your trading partners: a B2B site that has already done the basic verification background checks on these suppliers for you, including:
- Third-party Authentication and Verification by reputable credit agencies
- Proof of valid business registration
- On-site visits by their staff (if possible)
If you’re using Alibaba.com, you can filter your section of suppliers to only view assessed and or Gold Suppliers. These suppliers will usually have more information, along with 3rd party assessed reports that are available for download.
Trade Assurance is a new service by Alibaba.com that’s free for buyers. It’s basically another layer of filter that allows you to choose and work with participating suppliers. The service adds a layer of protection, which protects the buyer and their investment.
Trade Assurance protects and helps the buyers get their money back if the following occurs:
- Product is not shipped on time as agreed upon in the contract between buyer and seller
- The product quality is not up to standards, as agreed per the contract. This part does require a 3rd party inspection to ensure that it’s fair towards both buyers and sellers.
To learn more about Trade Assurance, click here
Detecting, Avoiding and Reporting Fraud
The vast majority of Internet introductions result in a successful partnership that generates profit for both the buyer and seller. However, it is important that you protect yourself from the rare cases of fraud that may occur due to concealment of true identity on the Internet. Please keep up-to-date on fraud alerts helping you learn about new forms of online fraud that have been most recently reported on the Internet. If you suspect fraud, you can take action:
Contact your trading partner and arrange a telephone call or face-to-face meeting. This usually resolves the situation. Most buyers and sellers are honest and dependable and problems are often simply a matter of misunderstanding due to language and cultural differences.
If you suspect your potential partner of fraudulent activities, we recommend that you inform the relevant law enforcement authorities. You should also report any suspected abuse by its members to your B2B website, so that they can review the status of the member's account.
For account matters relating to Alibaba.com or questions about products&services, try their Live Chat feature.