Alibaba Group welcomes inquiries from the media:


For media inquiries about Alibaba Group, please contact:

Asia Pacific corporate communications:
Florence Shih
Associate Director, International Corporate Communications
(+852) 2215-5114
florenceshih (at) hk (dot) alibaba-inc (dot) com

U.S. corporate communications:
Ashley Zandy
Associate Director, International Corporate Communications
(+1) 408-748-1200
ashleyzandy (at) alibaba-inc (dot) com

For other enquiries:
Pamela Muñoz
Manager, International Strategic Marketing Communications
(+852) 2215-5208
pmunoz (at) hk (dot) alibaba-inc (dot) com


For customer service inquiries, please use the appropriate communication channel of the relevant business unit. For your convenience, please find below the key contact information of Alibaba Group’s major businesses and affiliate Alipay:

Taobao platforms
Taobao online help center: http://service.taobao.com/support/main/service_route.htm
Tmall.com service hotline: 4008-608-608
Juhuasuan customer complaints: jhs@service.taobao.com
eTao customer service: etao-service@taobao.com

Alibaba.com
Online help center: http://www.alibaba.com/help/contact-us.html
Customer service and complaints: alibaba@service.alibaba.com
China Gold Supplier service hotline: 4008-261-688

1688.com
Online help center: http://114.1688.com/kf/contact.html
Service hotline: 4008-001-688

AliExpress
Online help center: http://www.aliexpress.com/help/newContactUs.htm
Fraud allegations: tradesecurity@aliexpress.com

Alibaba Cloud Computing
Pre-sales inquiries: (+86) 571-8899-2688
Post-sales customer support: (+86) 571-8502-5885

Alipay
Online help center: http://help.alipay.com/lab/contact_service.htm


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