Integrity and Compliance

Alibaba Group is committed to the highest standards of business conduct in our relationships with each of our stakeholders, including our customers and other users, suppliers and other business partners, shareholders and others. This commitment requires that we conduct our business in accordance with all applicable laws and regulations and in accordance with the Alibaba Group Code of Business Conduct.

We mandate that our employees conduct all business with outside parties in a manner that reflects our values of integrity, fairness and trust. We will not tolerate any form of unethical or unlawful conduct (for example, Alibaba Group employees soliciting or receiving kickbacks or any other gifts of value or benefits from suppliers or other counterparties). Our stakeholders’ concerns are important to us. Anyone is welcome to contact our Integrity and Compliance Office with questions or for guidance regarding a business practice or compliance issue or to report any questionable or allegedly unethical or illegal behavior.

Anyone submitting a complaint or question is encouraged to provide his or her name, contact information and appropriate details of the questionable or allegedly unethical or illegal behavior so that we may contact him or her directly, if necessary. We will handle all inquiries discreetly and make every effort to maintain, within the limits allowable by the applicable laws and regulations, the confidentiality of any inquiry or report. We will conduct all investigations in accordance with applicable laws and regulations.

Alibaba Group will not tolerate any retribution or retaliation taken against any person who has, in good faith, provided information or otherwise assisted in an investigation or proceeding regarding any questionable or allegedly unethical or illegal behavior.

Alibaba Group Integrity and Compliance Office
Hotline: (+86) 571-8502-2088 ext. 39762
Email: integrity@alibaba-inc.com

The above mentioned contact method is only applicable to enquiries and complaints concerning ethical issues related to Alibaba Group employees. If you would like to raise any concern or complaint regarding our general business operations and services, please use the respective communication channels of the relevant business unit for a prompter reply. For your convenience, please find below the key contact information of two of our online platforms:

Alibaba.com International
Customer service and complaints: alibaba@service.alibaba.com
China Gold Supplier service hotline: 4008261688

AliExpress
Fraud allegations: tradesecurity@aliexpress.com
Buyer service and complaints: buyer@aliexpress.com
Online help center: http://www.aliexpress.com/help/home.html#contact



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