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Source: Entrepreneur.com
2. Listen to your customers. If they鈥檙e not talking, get them to start. Surveys, store walks and input from your staff helps you feel the pulse of the business. I was talking to a buddy of mine the other day. We were scrutinizing the players who are staying successful in our respective industries, and discovered a few common traits. The 鈥渨inning鈥� organizations talk to their customers directly. They send out surveys, they walk the floor. They also look at their customers鈥� buying habits to gain a clear perspective of their most recent behaviors.
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