Results for customer service: 145

Wal-Mart has you beat on price, Whole Foods on selection and Starbucks on ... well, sheer force of habit at this point. A small fry's best weapon: customer service.

Once a month, half a dozen New York- and New Jersey-based Glazer-Kennedy members get together for a Mastermind meeting.

NEW YORK, March 19 - There's no question that "customer care representatives" are the people U.S. customers love to hate, but the feeling is often mutual. Consumers gripe about the confusing phone prompts, lengthy hold...

RightNow Technologies' Greg Gianforte on the big shift in customer service operations.

FedEx Express, a subsidiary of FedEx Corp, announced on Wednesday that its upgraded customer service center in central China's Wuhan City has been officially reopened, sources reported.The upgraded service center, which has added 95 customer service representatives, will now offer better service for international...

This restaurant--let鈥檚 call it The Old Gray Mare--was once the gold standard of American seafood restaurants. It was celebrated for its outstanding menu, classic decor and responsive service.

When Rob Kaufelt bought Murray鈥檚 Cheese in 1991, the Greenwich Village cheese shop was a mom-and-pop hole-in-the-wall known mostly to the locals...

These days, most U.S. markets are buyer's markets, meaning that consumers have great leverage to get a lot of value for their dollars.

In past columns I have written about the opportunities created by our current economic climate. Regardless of where you fit on the spectrum of pessimist and optimist, you have to agree that business will never be the same as it was in the past. Too much has changed, and nothing more so than the awareness that entrepreneurs cannot take the future of their business or their current customers for granted.

Some small business owners are so focused on attracting new customers they forget to take care of the ones they already have. And neglected customers will certainly be ripe for the picking by the competition. Bob Green, president of The Verdi Group, an advertising agency in Rochester, N.Y., offers some easy and inexpensive ways to make sure your regulars keep coming back--and get some more along the way: