Mahindra Satyam offers 'ERP Shared Services'

Mahindra Satyam, the new brand identity of Satyam Computer Services, has launched its ‘ERP Shared Support Services’, a new service delivery model for its ERP customers.

The new support services for Oracle and SAP in the region will be delivered through its Global Solution Center (GSC) in Egypt. The company further revealed that the unveiling of the new service delivery model is set to leverage the Egypt GSC as a resource hub for the region and is aimed at delivering value to its customers through unmatched quality of service.

Mahindra Satyam plans to expand its footprint in the region in key emerging verticals like banking, financial services and insurance (BFSI), aviation, manufacturing, real estate and construction, and telecom, among others.

In line with Mahindra Satyam’s top priority to offer value to customers, the ‘ERP Shared Support Services’ will benefit them with the lower Total Cost of Ownership (TCO) at global quality standards adopted by Mahindra Satyam.

“The ‘ERP Shared Support Services’ is a unique service delivery model to cater to the needs of our customers in Egypt and the rest of the North African region. With this, Mahindra Satyam will offer differenciated value to customers across multiple industry verticals along with superior, need-based and cost-effective implementation and support,” said Atul Kunwar, president - MEA, Europe, India, Apac, Mahindra Satyam.

“We are targeting growth of around 100 per cent in the first year, which we are confident to achieve given the GSC’s strong capacity to provide support services for SAP and Oracle customers,” concluded Kunwar.

Located in Smart Village, Giza, the GSC is a 2,100sqm state-of-the-art centre that aims to train about 300 personnel to serve as a major technological development and software support group for Mahindra Satyam's customers in the Middle East.

Its facilities include two training labs, video conferencing, high-speed networks and 24/7 connectivity to all other global locations. As the cornerstone of Mahindra Satyam’s strategy in the region, the GSC will mainly house locals and is headed by Mohamed I Embaby, an Egyptian national.