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Buyer Community> Trade Intelligence> news> QVC Group enables shoppers on iPhones and iPads to checkout in one touch
Source: Internet Retailer Internet Retailer

QVC Group enables shoppers on iPhones and iPads to checkout in one touch

Published: 09 Dec 2014 02:54:13 PST

The TV and web merchant will soon add one-touch checkout for shoppers on Apple devices by using Apple's Touch ID application programming interface in its shopping app.

WEST CHESTER, Pa. (October 30, 2014) – QVC, the global leader in video and ecommerce retail, announced today that it will introduce a new in-app mobile feature in the coming weeks that allows customers to make easy and quick purchases with just a touch of their finger. Using Apple’s fingerprint sensor technology, Touch IDTM, the QVC for iPhone® app now gives customers the option to log in to their QVC accounts on all iOS 8-enabled iPhone 5S, 6 and 6+ mobile devices using only their fingertip to authenticate their identity.  

“Mobile remains our fastest-growing platform, and we’re continuously investing in new technologies and features that deliver a seamless and engaging customer experience,” said Alex Miller, senior vice president, digital commerce at QVC. “QVC is paying close attention to how, when and where the customer is choosing to interact with us on our digital platforms in order to create a more personalized shopping experience that drives ongoing engagement and loyalty.” 

With the new Touch ID feature, QVC customers can shop through the QVC iOS mobile app using their fingertip. Following a one-time set-up, their billing, shipping and payment details will be automatically populated upon iPhone sensor authentication of their fingertip, enabling mobile shopping transactions on QVC to be completed with a single touch.

Contributing to QVC’s mobile leadership, the company was an early adopter of responsive design, ensuring that it delivers a seamless customer experience across all platforms, regardless of the size of the screen on any device. The implementation of a responsive site capitalizes on consumers’ growing preference to browse and make purchases on their mobile devices. Mobile purchases accounted for 40 percent of QVC’s worldwide ecommerce orders in the second quarter of 2014.

The just-released 2015 “Internet Retailer Mobile 500” revealed QVC is the third largest mobile commerce player among multi-category retailers.

QVC Advances the Second Screen Experience

Recognizing that more and more viewers have tablets in hand as they tune in to QVC, the company recently added new functionalities to its QVC for iPad® app to establish  its necessity as a companion tool during QVC on-air programming. These enhanced second screen capabilities deliver a more engaging, useful and user-friendly experience to customers by synchronizing products on air to a consolidated product view on the iPad app.  The “Watch” section of the tablet app now enables QVC customers to experience:

  • Improved synchronization on the app with the item currently being shown on air;
  • The ability to watch the live broadcast in the app, even without a cable subscription;
  • Fast access and key product information about items on air;
  • The ability to browse product information while the live broadcast remains on screen;
  • Fun and interactive features to validate and inform customers’ purchase decisions, including reviews and images.

The QVC for iPhone app and QVC for iPad app are available as a free download in the App Store.

About QVC

QVC, Inc., a wholly owned subsidiary of Liberty Interactive Corporation (NASDAQ: QVCA, QVCB), is the world’s leading video and ecommerce retailer. QVC is committed to providing its customers with thousands of the most innovative and contemporary beauty, fashion, jewelry and home products. Its programming is distributed to approximately 300 million homes worldwide through operations in the U.S., Japan, Germany, United Kingdom, Italy and a joint venture in China. Based in West Chester, Pa. and founded in 1986, QVC has evolved from a TV shopping company to a leading ecommerce and mobile commerce retailer. The company’s website, QVC.com, is ranked among the top general merchant Internet sites. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.

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