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Mobile and App Performance Leader Keynote Appoints John Shap as Executive Vice President of Worldwide Sales

Published: 10 Apr 2014 00:47:43 PST

SAN MATEO, CA., — JANUARY 14, 2014 — Keynote, the established global leader in mobile and app testing & monitoring, today announced the appointment of John Shap to the position of executive vice president of worldwide sales reporting directly to president & CEO Jennifer Tejada. Shap is charged with accelerating sales growth of Keynote’s market leading solutions that enable compelling end-user experiences ultimately leading to increased business performance and value.

Shap is a seasoned sales executive with extensive experience and proven success selling and marketing innovative technology solutions to small, medium and large enterprises through direct and indirect channels. Most recently Shap was the executive vice president of worldwide sales at MarkLogic, a leading enterprise NoSQL database company. Previously he was the senior vice president of worldwide sales & marketing at SPSS and DemandTec, vice president of North America central sales at Siebel and vice president of global sales – OLAP products at Hyperion Software.

“John’s appointment underscores our commitment to invest in our already strong sales capability globally and via channels at a time when the digital economy is accelerating. He has a strong record for driving sales growth through customer-focused, innovative technology solutions that provide competitive edge into blue chip companies,” said Tejada. “As a result of this appointment, all regional sales groups in the Americas, APAC and EMEA, including inside sales and our analytics business, will immediately report to John. I’m thrilled to have such an accomplished sales executive on the team.”

Tejada continued, “More than ever before companies are laser-focused on maximizing the value of every digital customer interaction. This means optimizing end-user experiences across every screen, with smartphones moving increasingly to the center of the digital universe. With our depth of industry and technology expertise, combined with our 18+ year track record for delivering results for customers in the digital economy, Keynote is well-positioned to extend its leadership.”

Shap said, “It’s an exciting time to join the new Keynote. The digital market landscape is at the forefront of business. Keynote is the established leader in app monitoring, and with our robust mobile and Web testing and monitoring solutions we are now making investments in big data and analytics with a focus on enhancing business outcomes for customers. I am confident in Jennifer’s vision to transform the company through integrated solutions, reinvigorated technology innovation and analytics helping customers to improve performance and increase business value.”

About Keynote 
Keynote is the established global leader in mobile and app testing & monitoring. The company maintains the world’s largest on-demand performance monitoring and testing infrastructure for Web and mobile sites comprised of over 7,000 measurement computers and mobile devices in over 275 locations around the world that enable companies to continuously improve the online and mobile experience. Keynote, a Thoma Bravo portfolio company, currently collects over 700 million mobile and Web performance measurements daily and in 2012 was recognized by Forbes as “One of the Best 100 Companies in America” with under one billion in revenue. Known as ‘The Mobile and Internet Performance Authority,’ Keynote offers three market-leading product platforms:

Keynote Perspective provides on-demand performance monitoring for enterprise Web and mobile sites including online portals, e-commerce sites and B2B sites. Over 2,000 customers rely on Keynote Perspective services to know precisely how their websites, content, and applications perform on actual browsers, networks, and mobile devices.

Keynote DeviceAnywhere is the industry's leading cloud-based software platform for automated QA testing and monitoring of mobile applications and websites on real smartphones and tablets. DeviceAnywhere is used by over 1,000 mobile enterprises and developers to assure the highest quality experience of their connected mobile users.

Keynote SIGOS offers active end-to-end Quality of Service (QoS) testing and monitoring solutions for mobile, fixed and VoIP communications. Its SITE and Global Roamer products are used by over 350 network operators, content providers, carriers and regulators in over 135 countries worldwide.

Keynote's 4,000 customers represent top Internet and mobile companies and include AT&T, Disney, eBay, E*TRADE, Expedia, Google, Microsoft, Sony Mobile Communications AB, T-Mobile and Vodafone. Keynote Systems, Inc. is headquartered in San Mateo, California and can be reached at or by phone in the U.S. at 1-855-KEYNOTE (1-855-539-6683).

Media Contact:

Dan Berkowitz, Keynote Systems, Inc. (650) 403-3305,

January 14, 2014, 12:03 PM

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