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Providing Dispositions on Defects

Published: 23 Mar 2014 19:04:04 PST

When working with quality control teams – in China or anywhere else – maintaining a constant and constructive dialogue is a best practice that is often overlooked by importers. Having hired a quality control company in-country, some importers often mistakenly assume that they can finally wash their hands of any active role in the maintenance or improvement of their products’ quality.

Not so – In fact, having a quality control partner on the ground is far from a replacement for being hands-on with your products’ quality; it’s an efficiency and effectiveness multiplier. Once your goods have been inspected and you have reviewed a QC Report detailing all of the issues found in the shipment, you have the ability to directly influence the quality of your current and subsequent shipments. The best way to leverage such an opportunity is to give your quality control team what they crave: feedback.

As with any service provider, feedback gives your QC team the vital information they need to streamline inspections of your products and ultimately add the most value they possibly can to your supply chain. Some of the most useful feedback comes in the form of dispositions. Client dispositions on defects allow for checklists and inspection procedures to be tailored directly to the importer’s standards. These dispositions also provide your QC team with insight into what aspects of the product must be more heavily scrutinized (or conversely, de-emphasized) during subsequent inspections.

Client dispositions can be simple (scratches are unacceptable) or more involved (scratches on the underside of the unit can be ignored, but scratches on all other surfaces are unacceptable). Your QC team can even help to develop measurable (and thus enforceable) quality standards for you based on your dispositions. Combining the information provided in client dispositions with all of the other information gathered during the inspection (such as the condition of the production equipment and warehousing facilities) may allow your QC team to propose corrective actions or possible preventative measures that can be taken to avoid similar defects in future production runs.

Client dispositions are a highly valued form of feedback in the quality control industry. When shared with both your supplier and QC team (highly recommended), they also serve to send the message that an importer is taking a vested interest in the quality of their products. Leverage the full effect of your QC budget by responding to each inspection report you receive with meaningful feedback for both those producing and those evaluating your goods.

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