Help Center > account management > Account Settings

Help Center Categories

Account\x20Settings

· Upload My Photo

· Edit Member Profile

· Change Email Address

· Change Password

· Set a Security Question

· Security Level

· Email Service


 

  • Upload My Photo
    Upload your photo to build trust with potential trade partners.

    Edit Member Profile

    Your Member Profile was submitted when you joined Alibaba.com.
    To edit your Member Profile:

    1.     Sign in to My Alibaba

    2.     Click "Account Settings"

    3.     Click "Edit Member Profile"

    4.     Make your changes and complete all the required information (any field with a red star * means required information)

    5.     Click "Submit"



    Your Member profile will be published within 24 hours of approval.

    Change Email Address

    1.    Sign in to My Alibaba

    2.    In "Account Settings" click "Change Email address"

     


        3.     Answer the "Security Question" (if you submitted one after registration). If you have not set a "Security Question" before, our system will guide you to choose a "Security Question" from the drop-down menu and then set a personalized answer

        4.     Once you have answered the "Security Question" correctly, enter and re-enter your new email address





    Change Password

    1. Click "Change Password" after signing in at http://us.my.alibaba.com/user/company/change_password_security_prompt.htmon the Sign in page

    2. Answer the "Security Question." If you have not set a "Security Question" yet, our system will guide you to choose a "Security Question" from the drop-down menu and help you set a personalized answer
     

    3. If you answer the "Security Question" correctly, enter and re-enter your new password




    Set a Secure Question

    Your security question will be asked when you want to:

    1.     Change your Email address

    2.     Change your password

    3.     Set a new password if you forget it

    Note: Please try to set a password you can remember

     

    To set your security question:

    1. Sign in to My Alibaba

    2. In "Account Settings" click "Set a security Question"

    3. Choose a question from the dropdown menu

    4. Enter your personalized answer






    Security Level


    In "Security Levels" what is the "Last Sign-in" section?

    For security reasons, Alibaba.com automatically records your last sign-in including the time, IP address and IP location.

    If the “Last Sign-in” information does not match your previous sign-in, please change your password immediately and check your postings, Inbox and Sent box.

    What does "GMT" mean?

    GMT means Greenwich Mean Time. GMT is where all world time is taken from – e.g. Beijing Time, China is +8 hours GMT.

    Why does it show as "IP Location: Anonymous Proxy"?

    This means that the account owner used an anonymous proxy server to sign in. Anonymous proxy servers are used to hide the IP address of the person accessing a site or to make it appear that they are coming from different geographical locations.

    How can I check the location of an IP address?

    You can check the location through a WHOIS search:
    1.Go to a WHOIS search site such as www.dnsstuff.com or http://cqcounter.com/whois/
    2.Enter the IP Address into the WHOIS search box (e.g. 121.0.31.184)
    3.Click "WHOIS"

    The registered location of the IP address will be shown in the results page.

    Email Service

    At this section, you can mange emails you received from Alibaba.com.

    Simply select the concerned column "Trade Alerts", "Membership Services" or "Notifications", then make changes accordingly.

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