How to delete cookies

Internet Explorer 6:

1. Select "Internet Options"

Open your internet browser (open Internet Explorer 6). Click "Tools" at the menu bar and select "Internet Options".

2. Click "Delete Cookies" then click "Delete Files"

Under Temporary Internet Files, click "Delete Cookies". After cookies are deleted, click "Delete Files".

3. Restart Internet Explorer

After all cookies and files are deleted, click "OK". Restart Internet Explorer for the changes to take effect.

Internet Explorer 7:

1. Select "Delete Browsing History"

Open your internet browser (open Internet Explorer 7). Click "Tools" at the menu bar and select "Delete Browsing History". 

2. Click "Delete Cookies" then click "Delete Files"

Go to Cookies and click "Delete Cookies". A "Delete Cookies" window will appear.


Click "Yes".

3. Close window

Click "Close". Restart Internet Explorer and sign in to My Alibaba again.

Internet Explorer 8:

1. Select "Delete Browsing History"

Open your internet browser (open Internet Explorer 8). Click "Tools" and select "Delete Browsing History".

2. Select "Cookies"

A window will appear. Select "Cookies"

3. Click "Delete"

Click the "Delete" button

4. Close window

Restart Internet Explorer and sign in to My Alibaba again.

Mozilla Firefox 3.5:

1. Select "Clear Recent History"

Open your internet browser (open Firefox 3.5). Click "Tools" at the menu bar and select "Clear Recent History".

2. Select time range

A pop out window will appear. Select "Everything" from the drop down menu.

3. Click "Details"

Click "Details" and select "Cookies" from the menu.


Then click "Clear Now".

4. Restart Firefox

After all cookies are deleted, restart Firefox for the changes to take effect.