What can I do if I forget my password?

 If you forget your password, use the following steps to set a new password:

1. Click the Forgot password? link below the Sign in box:

http://us.my.alibaba.com/user/company/forget_password_input_email.htm

2. Enter your Member ID or registered email address then click Next. Our system will send an email to your registered email address

3. Open the email and click the link that appears in the body of the message

4. You will then be guided online to set your new password