What can I do if I suspect that I am a victim of fraud?

If you suspect you may have been defrauded by one of our members, please report it immediately using the following steps.

1. Go to Trade Dispute Procedures for the Alibaba.com Website

2. Download the Trade Dispute Statement form

3. Complete the form

Include any documents or evidence supporting your claim - e.g. payment/receipt vouchers, documents for shipment/delivery and the correspondences between the two parties. Finally, email the completed form and evidence to us at tradesecurity@service.alibaba.com

Upon receipt of your complaint, Alibaba.com will notify you within 3 business days about whether we have accepted your complaint. If your complaint is accepted, we will notify the other party in writing, requesting them to complete and submit a Counter Notification. To help with resolve Trade Disputes, please refer to these useful tips:

Ÿ    We suggest that you contact the other party as soon as possible to help resolve the dispute. Many disputes can often be resolved after direct communication between the two parties. If you do not receive a response from the other party after attempting to contact them, you should try to find out their phone number and contact directly.

Ÿ    If our dispute procedures do not meet your requirements, you may also protect your rights and interests using the following means:

–   Lodge legal proceedings with a court of competent jurisdiction

–   Report your complaint to the relevant public security authority/police force

If a written arbitration agreement has been reached between you and the other party before or after the dispute arises, the parties may refer the dispute to the relevant arbitration commission for arbitration.