What can I do if I've paid but haven't received the goods?

If you have paid for a shipment of goods but have not received delivery of the shipment, please report your case to us at:

http://www.alibaba.com/trade/servlet/page/help/rules_and_policies/trade_dispute_policy.

Please note that Alibaba.com is a service provider and is not part of financial transactions between buyers and suppliers. Alibaba.com cannot guarantee that any dispute will be settled or that the results of any settlement will be satisfactory.