Why does web-based TradeManager appear when I click "I'm online Chat now" when I have installed TradeManager software?

To resolve this problem, please take the following steps:
 

1) Open your Internet browser, click Tools on the menu bar of the browser

2) Select Internet Options

3) Click Delete Cookies and then Delete Files

4) Click Security on the top toolbar and reset all zones to default level

5) Click Privacy on the top toolbar and set the level to Medium or click the Default button

6) Click Advanced on the top toolbar and restore advanced settings and click OK to save your changes

7) When you have finished, close your browser and all web pages.

8) Finally, restart your browser and try again

If you are still experiencing problems, please uninstall your current TradeManager program, close your firewall and other anti-virus software and then install the TradeManager software again.