Why can't I find new messages when I received a notice saying I have new messages?

This problem is likely to be caused by one of the following reasons:

1) You may have already deleted the message in your Message Center before you received the notification email from Alibaba.com

2) The email notification may have been sent before My Alibaba was updated with your new message history.

3) The message may have been sent to your other Alibaba.com account (if you have other Alibaba.com accounts). Please sign in to check your Message Center.