"We are really happy with the live support we get."
Mr. Dennis WisserCompany: NANGFA Manufacturing Co.,Ltd.Location:
Gifts&Crafts Gold Supplier member since:
Dennis Wisser’s NANGFA Manufacturing Co. started out as a small workshop in a rented house in Thailand’s, beautiful and mountainous northwestern province of Chiang Mai. Five years later, Wisser’s business sells over US $1,000,000 of silk bags, hemp pouches, silk folders and wedding invitation boxes a year, with a team of workers quickly nearing 50. With profits earned mostly through Alibaba.com, NANFGA invested in its own factory, warehouse and office building on a 1000 square meter property in 2010 near the house where they began. The move allows NANGFA to produce significantly more products and ensure quality control. A five-year Gold Supplier member, NANGFA has reached new buyers throughout the Middle East, UK, USA and Australia by joining Alibaba.com.
Wisser took a chance on Gold Supplier after hearing a lot of positive feedback from other members and reading success stories from other manufacturers. Prior to joining Alibaba.com, NANGFA’s customer outreach was limited to showrooms in Thailand, lacking the access to global markets that e-commerce provides. While Wisser spoke highly of the many features Gold Supplier offers, including the customizable personal mini-site, the keys for him are trust and exposure: “It is helpful because now customers trust us more. It also makes us more visible on Alibaba.” Wisser explains that the higher ranking in product search results brings the company “much more quality inquiries” from countries NANGFA never previously supplied. Wisser is also very happy with the high level of service:" We are really happy with the live support we get as well.”
A key benefit of Alibaba.com for NANGFA has been the reliable flow of business and resulting stability. As Wisser notes, "This means less struggle because we do not need to release workers when [we receive] less orders and employ [more] again when we [receive] more orders." In addition to its longtime staple-- beautiful wedding invitations boxes--the company has also moved into the production of home decorations, favor boxes, place mats, cushions, gloves, gardening products and corporate gifts as it has grown.
For now, NANGFA will focus on continuing to serve their customers and community, and growing more along the way: "We just employ more and more workers every year. We are able to employ more Thai workers and support Thailand the best we can." NANGFA also supports local Chiang Mai communities by giving people sewing machines and equipment with which to work from home.
"Get 22 times more inquiries than Free Members with a Gold Supplier Membership!"