Biomass pellet supplier reaches 50 countries with e-commerce

Member: Ms. Zhao
Company: Xuzhou Orient Industry Co., Ltd.


Country: [China]
Industry: Manufacturing&Processing Machinery
Products: 1-8T/1H Wood Pellet Line, 0.1-0.3T/1H Mobile Biomass＆nbs etc.

The world climate is worse and worse with the global warming, it is a new industrial revolution to reduce the ejecting of CO2, efficiently use the energy, and develop the renewable energy instead of the coal and oil. With the world background to develop the Bio-fuel Renewable Energy, we developed the new advanced MZLH-Series Biomass Pellet Press in 2000 which is particularly to pelletize the agro-wastes, wood wastes into solid fuel for burning, and gradually improved it perfect during the running. Simultaneously, we also developed the MZLP-Series Small Biomass Pellet Mill&Small Mobile Biomass Pellet Line to meet the small scale need on bio-fuel for small farmers and families; the advanced Pellet Stove with remote control, auto-adjusting on temperature and auto-cleaning on dust; the Complete Biomass Briquette Plant to meet the different needs to make briquette or charcoal.

At present, our complete biomass pelleting plant is the only one in China to realize the 24 hours continuous running, we applied for 6 patents on the crucial manufacture of Biomass Pellet Press. Our machines have exported to 50 foreign countries, such as Hungary, Sweden, Malaysia, UK, Vietnam and Ukraine, etc. With the customer as our god, we works continually toward improvement, provide efficiency and professional consultation, and after-sales service to fit the customers' need.

Alibaba and Mr. Ma Yun is a mythos. To each member of Alibaba, they look forward to developing the new world of their business and realizing their mythos by effort on Alibaba. During the 3 years’ cooperation with Alibaba, we accumulated plenty of potential clients, our biomass pellet making machines are improved better and better to meet the world need, we are more confident to do the international business in the future. Till now, our biomass pellet making machines have been sold to 50 foreign countries, mainly to the East Europe market, and the export value is increased to USD 150,000,000 from the beginning less than USD 1,000,000.

Alibaba is the best rainbow bridge to realize the international business. Each day the first job after starting my computer is to check the enquiries from Alibaba to filter the important ones and sort them; and the last job before going home is to resubmit the trade leads, release the important products with different key words and new pictures, know the rank of our products by search the key words and the new changes of our competitors. Commonly I keep on-line of Trade Manager for 12 hours per day to keep the timely communications with the clients, avoiding to miss some short fuse clients, or not to answer the clients’ questions on time. In the past half year, we had done successful business with the clients from Ireland on the value of USD 30,000,000 by Trade Manager.

When the clients send the enquiries to you on Trade Manager, you can know clearly what the clients want within 10 minutes; then leave the contacting information of the clients, telling the clients that you will send the quotation to them in the shortest time base on their requests; finally asking what is the convenient time to be on-line of Trade Manager for the client, and reserving the next time of chatting. During the communication with the clients on Trade Manager, if the clients can answer all your questions well, it is saying that he is professional on this field, or he has done the deep investigation on the product, he has the interest to buy these products. Another job is to open the cards of the clients on the right side of Trade Manager to know more on the clients, it is better to sort whether the clients are the end user, the dealer or just asking for the price. And then collecting the quotation which should be contained the following ones:

1. Put the contacting information of the clients on the first page of the quotation to show your respect, and also it is convenient to you to set up the clients record;

2. Listing all the requests from the clients during the communication on Trade Manager, one intention is to make the clients confirm his own requests to avoid the misunderstanding, the other is to remind yourself;

3. The detailed equipment list with technical parameter;

4. The possible puzzles from the clients and the answers;

5. Term of payment and delivery time;

6. Quotation valid time

Once the quotation is done well, it is better to send the quotation to the clients within 5 hours after the communication with the clients by mail, the clients will feel that you work hard and efficiently, and you are professional one. It is more important to give enough time to the clients to read your quotation and think about their questions, it is better for the next communication. Communication is the interpersonal thing, you need to use your mind with full of your attention; while dream is the thing between the present and the future, you need to take all your best to shorten the distance. Taking effort with your mind, you can accumulate your treasure on Alibaba.