Building materials supplier reiterates trust in e-commerce clients

Member: Mr. Shen
Company:  Xiamen Goodwood Industry Co., Ltd.


Country: [China]
Industry: Construction&Real Estate
Products: Door Jamb, Lining Board, Casing, Crown Moulding and other lamination moulding with primer, Window Sill, Flat Jamb, ACQ Radiata Pine, Fire-resistant Wood Flooring, OSB,MDF Moulding, Door

Xiamen Goodwood Industry, set from China Wood Door Frame Factories Federation, is an industrial and trading company with our own R&D; mainly deal with wood building products export. With the rich experience and technology, market prospect and professional business ability, Goodwood must go to a new stage.

God will open a window for you when he closes the door. Market diversity challenges the traditional business model. To start a new market way is imperative and then E-commerce comes out. Goodwood also takes E-commerce as an important means at the beginning. As a Gold Supplier of Alibaba, Goodwood values international popularity of Alibaba and wish to get more business from different countries via Alibaba.

Surely, E-commerce brings us the opportunity together with the competition. Obviously, the customers enquire to us as well as other suppliers. If we want to find the stable customers via the internet, we need to improve our ability in R&D and service, etc. to increase our competitiveness. Pressure brings motivation and we keep moving on with it. Now our new homepage have got good comments from the customers.

The first step to start the business is to meet the customer’s target price, but product quality is the key to keep long-term cooperation. In the age of information, it’s so easy for the buyers to get a lot of product information, and how can we stand out? Endless price competition leads to a vicious circle, only good quality can last forever. However, stable quality requires professional technology and management team, General Manager Ziliang Shen has many years experience in wood manufacture and got highly achievement in the wood field. We know our products very well, even care about quality more than customers. And all people in our technical management have over ten years experience. With high quality, we’re sure to find long-term cooperation customers via the internet.

E-commerce brings convenience and high efficiency for the company, but also with a problem that is “Trust”. The previous business mode is mainly via friend’s introduction or the visit. Normally, we can know each other better and get trust easier via fact-to-face, then to set up the business, which is more stable. But on the internet, people never meet each other and talk about the business with wariness. How to improve the situation and build trust? Take our stable Australian client as an example. We found it’s a potential big customer via internet. Our General Manager Ziliang Shen is very interested in developing it. With his rich business experience, trust for customer and confidence in our own products, he promised to accept payment upon inspection for the first container. The client is very satisfied with our product when they received the first container and very happy to establish the long-term business with us. Now they are one of the most important clients in our company.

We trust highly in our existing and potential clients and try our best to help them solve any possible problem. We think long-term business is based on good faith and mutual trust. We started under the economic crisis in 2008, and now growing well, this is a good beginning. With nice products, high quality, good service and good stage, we’re sure to win the international wood market.