Printer and toner cartridge supplier reaches new markets through e-trade platform

Member: Mr. Yang
Company: Shenzhen Shenxiangyu Technology Co., Ltd.


Country: [China]
Industry: Office&School Supplies
Products: Printing consumables including toner cartridges, fuser film sleeves, OPC drums, printer parts, ink cartridges, magnetism rollers

Shenzhen Shenxiangyu Technology Co., Ltd. was founded in 1999. At that time, we suffered from the Asian financial crisis and also experienced the deep reform and adjustment of Shenzhen Special Economic Zone. With the consistent principle of “high quality, perfect service”, our company specializes in the production of printer and toner cartridge. After years of running, we achieved a great success in the local market as well as the surrounding markets around the Pearl River Delta. Now we have 60 employees in the company and have set up some offices in the Yangtze River Delta Economic Zone and some Northeast provinces.

However, with the serious competition and the increase in costs of raw materials, we had to adjust business strategy. So our Foreign Trade Department was set up in 2005. We faced with a lot of problems at first. How to find clients? How to effectively communicate with customers? What to do with the type of payment and shipping? Finally, we chose Alibaba.com. Their professional service provided small and medium-sized enterprises with strong technical supports. We still remember our first client gained through Alibaba.com was from UAE. They paid a visit to our company and were warmly received. We arranged hotel rooms for them, accompanied them to visit our factory, and even took them out shopping. They were deeply impressed by our sincere service. They placed an order to us at once and gave us a 30% down payment. "You are not the biggest and cheapest, but I like your staff and service!" as they commented. In this way, we got our first big order.

Now, the same as Alibaba.com, we have obtained great development in both enterprise scale and staff size. Besides, we ceaselessly diversify our products. With the support of customers, our products find a good sale all over the world.

Affected by the global financial crisis this year, everyone is suffering from various problems. We will strengthen cooperation with Alibaba.com. Through making the best of Alibaba.com E-commerce platform, we are able to reduce commercial costs. We will always stick to the enterprise philosophy of "good quality, perfect service" and will pull through this hard time together with our clients.